THE ROLE OF INFORMATION COMMUNICATIONS IN THE DEVELOPMENT OF TOURISM

Authors

  • Shodiyeva Guzal Bakhtiyorovna Shahrisabz davlat pedagogika instituti

Abstract

This article explores the pivotal role of Information and Communication Technologies in the development and growth of the tourism industry. It highlights how Information and Communication Technologies has revolutionized marketing, customer service, and operational efficiency within the tourism sector. The integration of digital tools and platforms has enhanced the accessibility and appeal of tourism services, leading to increased global reach and customer satisfaction. The article also discusses the future prospects of Information and Communication Technologies in tourism and the potential challenges that need to be addressed.

References

. Buhalis, D., & Law, R. (2008). Progress in information technology and tourism management: 20 years on and 10 years after the Internet. *Tourism Management*, 29(4), 609-623.

Xiang, Z., Magnini, V. P., & Fesenmaier, D. R. (2015). Information technology and consumer behavior in travel and tourism: Insights from travel planning using the internet. *Journal of Retailing and Consumer Services*, 22, 244-249.

Gretzel, U., Sigala, M., Xiang, Z., & Koo, C. (2015). Smart tourism: Foundations and developments. *Electronic Markets*, 25(3), 179-188.

Tussyadiah, I. P., & Fesenmaier, D. R. (2009). Mediating tourist experiences: Access to places via shared videos. *Annals of Tourism Research*, 36(1), 24-40.

Leung, D., Law, R., van Hoof, H., & Buhalis, D. (2013). Social media in tourism and hospitality: A literature review. *Journal of Travel & Tourism Marketing*, 30(1-2), 3-22.

Published

2024-07-21

How to Cite

Shodiyeva, G. (2024). THE ROLE OF INFORMATION COMMUNICATIONS IN THE DEVELOPMENT OF TOURISM. YANGI O‘ZBEKISTONDA MILLIY TURIZM ISTIQBOLLARI, 1(01). Retrieved from https://ojs.qarshidu.uz/index.php/tc/article/view/778

Issue

Section

5-SHO‘BA. TURIZMNI RIVOJLANTIRISHDA AXBOROT KOMMUNIKATSIYA TEXNOLOGIYALARINI TADBIQ QILISHNING DOLZARB MASALALARI